Support

How do I connect Strava?

From the app, go to Settings → Integrations → Connect Strava. You'll be redirected to Strava to authorize access, then returned to BikeHealth. Your bikes and recent rides will sync automatically.

What bike information does BikeHealth import from Strava?

We import your bike names, total mileage, and activity data (distance, time, elevation). We use activity data to calculate hours per bike and apply weather and terrain context to wear estimates.

How do I set up my components?

After connecting Strava, BikeHealth suggests a component template based on your bike type. You confirm which components to track, set any custom intervals, and start getting alerts automatically.

What do OK, Soon, and Due mean?

OK—component has more than 25% of its service interval remaining. Soon—within 25% of the interval (100–200 miles out, typically). Due—at or past the service interval. You set the thresholds; these are the defaults.

How do I log a service?

Tap any component, then “Log service.” Enter the date and mileage, add parts and cost if you like, and tap save. The clock resets and the alert clears.

Can I change the service interval for a component?

Yes. Tap any component, then “Edit.” You can override the default interval with your own mileage or hours threshold. Changes apply to that component on that bike only, or across all bikes of the same type.

What is hybrid tracking mode?

Hybrid mode tracks both mileage and hours for a component and alerts on whichever metric is more urgent first. Useful for suspension components (hours-based) on bikes where you also care about mileage.

How do I use Invoice AI?

Go to Invoices, tap the + button, and upload a photo or PDF of your shop receipt. BikeHealth reads the line items, identifies the parts, and proposes matches to your components. Review and confirm—we handle the rest.

What formats does Invoice AI accept?

JPEG, PNG, and PDF. Photos taken with your phone camera work well. Make sure the receipt is legible and not blurry.

What if Invoice AI misidentifies a part?

You review all matches before they're saved. If something is wrong, tap the line item and select the correct component. Your correction improves future matching.

What data does BikeHealth access from Strava?

BikeHealth reads your Strava activity data (distance, elevation, time) and bike information to calculate maintenance schedules. We do not access your social feed or other athletes' data.

How do I disconnect Strava?

You can disconnect in two ways:

1. In BikeHealth: Settings → Integrations → Disconnect Strava
2. In Strava: https://www.strava.com/settings/apps → Revoke Access

How do I delete my data?

Email support@bikehealth.app with "Delete My Account" in the subject line. We'll delete all your data within 48 hours and confirm via email.